Returns & Exchanges

We want you to be completely satisfied with your purchase.

As our products are produced on a pre-order basis, customers may request a return or exchange within 7 days of receiving their order.

To be eligible for a return or exchange, items must be:

- Unworn and unused
- Unwashed
- In their original condition
- With all original tags attached
- Returned in the original packaging where possible

Exchanges

We are happy to offer an exchange for a different size of the same item, subject to availability.

To request an exchange, please contact us within 7 days of receiving your order at hello@nolve.co, including your order number and the size you would like to exchange for.

Customers are responsible for the return shipping costs for exchanges. The replacement item will be shipped once we have received and inspected the original item.

If the requested size is unavailable, you may choose another available item of the same value or request a refund in accordance with our return policy.

Please note that original shipping charges are non-refundable, and any additional shipping costs for the replacement item may apply.

Refunds

Once your returned item has been received and inspected, an approved refund will be issued to the original payment method within 14–30 business days.

Items returned with signs of wear, washing, alteration, or damage may not qualify for a refund or exchange.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and photographs of the issue. We will arrange the appropriate replacement or refund at no additional cost to you.

To initiate a return or exchange, please contact us at hello@nolve.co